Logistics is one of the most prosperous businesses these days. The number of online stores is increasing every day. No wonder, there is a growing demand for effective and reliable freight forwarding services. If you decide to become a freight forwarder, the following information may be rather useful and helpful for you.
It’s a big mistake to think that the main task of a freight forwarder is to help a shipper to find a proper carrier. In reality, forwarders have to deal with the whole freight delivery process – from picking up the best packaging materials to dealing with possible complaints. It’s of prime importance to master the following skills:
You should be ready to deal with orders of different levels of complexity. It’s necessary to make up a proper route, stick to deadlines, and always remember about the smallest details.
It’s impossible to achieve good results if you have no strategy. You should clearly define your goals and make up a plan for how to reach them.
Even the smallest delays or mistakes may lead to huge financial losses. Time and human resources management are two fundamentals of your success.
Transportation is not only about vehicles. You may be surprised to get to know that the greater part of functions performed by forwarders is connected with people. You are to be able to find a common language with everyone. At the same time, you have to be able to control how workers do their jobs.
Moreover, you should be aware of all the changes and innovations in the logistics market. It’s necessary to monitor popular blogs, thematic sites, and platforms. It’s also a good idea to communicate with as many colleagues as possible.
You should support both: shippers and carriers. If you think that a freight broker has to help only shippers with their shipments, you are wrong. By the way, it’s a good idea to get set up with as many carriers as possible even if you do not have lots of orders. It allows you to avoid delays and cope with unexpected orders.
The possibility to count potential profit or loss is a must for freight agents. Thus, if a new client desire to get acquainted with your rates, you should consider how profitable this order will be for you.
There is one more thing you should always remember about the job of a freight broker. You may forget about from 8 am to 5 pm working hours. You need to get used to the necessity to be able to respond to versatile emergencies 24/7.
The use of innovative technologies is to boost your performance. There are lots of tracking apps, management software, and inventory programs that help you to get rid of boring repetitive tasks. Moreover, unlike humans, apps and bots do not make mistakes (OK, almost never make mistakes).
So, being a freight broker is a rather complicated and challenging occupation. If you are not ready to solve constant problems, make up creative solutions to standard tasks, and always compete against fierce competitors, it’s better to find another job. At the same time, if you know how to pack tons of books in one box, or how to get the most from the traffic jams, or know everything about trucks and trailers, you are born to be a logistics agent.