The issue of top-quality and timely freight transportation is of prime importance. You can hardly find an industry that is not interested in the smooth functioning of the supply chain. No wonder, nowadays the selection of logistics companies is enormous. Their number is increasing day after day. No wonder, the competition is rather fierce.
If you are a logistics brokers you definitely want to attract as many new customers as possible. At the same time, your primary task is to retain existing clients. Below you find some effective ways that are to help you to land your customers and overcome rivals.
Proper preparation is a must.
Everyone who has ever dealt with freight forwarding knows for sure how complicated and overwhelming this process may be. Your task is to make it as smooth for your clients as possible. You should be ready to answer even the most provoking questions. If you offer packaging services, you are to stock all the needed materials. You are to know for sure how many trucks and containers of which type you can offer at the moment.
Minimum delays, losses, and damages.
It’s up to you to do everything possible to minimize the number of cargo losses or damages. You should do everything possible (and sometimes impossible) to prevent delays.
Loyal pricing policy.
The number of cheap freight shipping companies you may find on the modern market is enormous. Yet, not all of them are to provide you with services of good quality. It’s a good idea to combine reasonable prices with excellent quality. You are to discuss rates with your clients and provide them with the most appropriate and profitable solutions. It’s necessary to be able to meet the needs of the company with different budgets.
Quick and easy returns.
Returns are an integral part of the transportation process. The reasons why people want to return goods or products may be different.
Only skillful and competent workers.
The rudeness and stubbornness of some logistics workers may become the reason why people decide to change the broker to the freight forwarder. When looking for partners, you are to select only skillful, well-trained, and polite personnel.
Implementation of innovative technologies.
You can hardly find a person who would agree to receive all the documents and bills via regular mail services instead of email unless it comes to some emergency situations. You should be a logistics broker who keeps up with the time. Moreover, versatile hi-tech technologies such as tracking apps or management tools are to
boost the freight forwarding process.
Of course, it’s not the whole list of available methods you may experience. Versatile bonuses are able to make wonders. Yet, you should not forget that your business should be profitable first of all. Thus, if you decide to reduce prices or present extra miles, you are to compute how much profits you are to obtain.
So, if you want to be a successful logistics broker, your task is to make shippers choose the very your services. It’s up to you to pick up the most appropriate ways to win the customers’ loyalty.