When you start playing at UK casinos without Gamstop, it is important to take a certain precaution – even if it feels unnecessary and you are completely sure of your own willpower. Better take care! If you ask us, it is the budgeting that is decisive in the vast majority of cases. As long as you understand exactly how much you can afford to gamble away during the month, it will be difficult to lose control. Stick to your budget and avoid unexpected expenses! Here are some more tips;
- Never chase your losses – the money you’ve lost are gone. Instead, think about what you got out of them!
- Take breaks from playing – it’s easy to forget yourself, so set an alarm to end the session!
- Listen to friends – if someone thinks you play too much, they might be right!
Many modern non GamStop casinos encourage you to activate smart limits as soon as you complete the registration. Most often, it is a question of a monthly deposit limit – here you simply enter your budget, and the operator will stop you from depositing more money than you had planned. At the same time, you are welcome to use several tools, all of which are aimed at giving you a positive, enjoyable experience. Choose from bet limits, session limits, loss limits and the like, while built-in reminders will pop up regularly and show you exactly how long you’ve been playing, how much you’ve won and how much you’ve lost. All this is in place to counteract addiction, but if you notice that stronger means are required, you can take the following steps:
Take a Proper Break
Among the tools for responsible gaming, you will often find a so-called “timeout”, or “pause”. Here you choose how long you want to stay away from gambling at the given gambling site, then the operator will block your account for the relevant time period.
Consider Self-exclusion
If normal tools and breaks do not help, it is just as well to self-exclude yourself from the casino industry – this way you not only lose access to your chosen digital casino, but also to all other players under the same license. Such actions cannot be undone and are intended to take away your ability to continue playing.
What Should I Do If I Encounter Problems at an Online Casino?
First of all, you should contact the betting site – completely via email, and not via live chat. Describe your problem as thoroughly as you can, and feel free to ask that your message be forwarded to higher-ups. Remember to write in English to avoid delays! If the answer you receive is not comprehensive, or if you are unable to solve the problem in this way, proceed to the next step;
Contact the associated authority that granted the operator their license – all bodies have their own websites with additional information about the appeals procedure, and here the MGA is clearly the best in the test. Here, too, you should write in English, explain exactly what has happened and preferably include screenshots and/or other documents, and then wait for a response. The authority will, in turn, contact the operator before they return with their answer.
How to Lodge a Complaint With an Non GamStop Casino?
Unfortunately, we still hear about various non GamStop casinos that do not do their job properly. Among other things, certain players complain about withdrawals that take far too long, or about accounts being closed without an apparently valid basis. There may be several reasons behind this, and we would like to help you take action against fraudulent or bad casinos.
Common reasons to complain can include:
- Confiscation of winnings: One of the worst things that can happen to a casino player is that a winning is confiscated. Especially if it’s a really big win. If the casino confiscates a win you have achieved in an honest and fair manner, you of course have the right to complain about it.
- Cancellation of bonuses: Cancellation of bonuses is another relatively common reason for complaints. As a rule, this happens when the casino believes you have broken the bonus terms, and that is why it is always important to familiarize yourself with the terms before you start playing with a bonus.
- Account verification issues: Verification issues are a common reason for filing a complaint. Players may find that they are required to provide a number of documents to verify their identity, which can be a time-consuming and frustrating process, especially if the casino does not approve the documents submitted.
- Withdrawal problems: Withdrawal problems are perhaps the most common reason for filing a complaint. In some cases, players may experience difficulties in withdrawing their winnings, or even have withdrawals blocked due to unclear withdrawal rules. If you are denied a withdrawal to which you are entitled, you should definitely file a complaint with the casino.
Here are Some Smart Steps:
- Gather all the evidence, facts and communications relevant to your complaint
The better prepared you are when submitting a complaint, the higher your chance of success. Therefore, make sure you have all the information you need to explain the matter in the best possible way.
- Explain exactly what you want to complain about and why
It is important that in your complaint you emphasize exactly what it is you are complaining about, and why you think your complaint should be upheld.
- Contact the casino and survive the complaint
Some non GamStop casinos have their own departments to which you can submit the complaint, while at others you can only contact regular customer support directly and submit the complaint to them.
- Wait for the casino to process your complaint
When you have lodged a complaint, you often have to expect some waiting time. The proceedings can take anything from a few days to a few minutes.
- Contact the casino’s license issuer if the matter is not resolved directly with the casino
It is naturally best that the matter be resolved directly between you and the casino, but this is not always possible. Then you can take the matter further and complain to the casino’s license issuer. They have their own complaints bodies that deal with complaints from players who play at casinos that are licensed by their gaming authority.
- You can find out who the relevant license issuer is by going to the bottom of the casino’s website and looking for information about where the casino is licensed. You then go to the license issuer’s website where you will find information on how to make a complaint.
